FAQ

How long will my order take? 

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Between 3-7 working days, however we always aim to get your orders out quicker.

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Dispatch times may take longer during busy periods such as Christmas.

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What delivery methods do you use?

We use Evri as standard. Extra options either 48hr or 24hr tracked via the Royal Mail.

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What payment methods do you have?

Payment options are Paypal, Pay Pal Pay In 3, Clear Pay, Klarna, Credit or Debit Card.

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What is your returns policy?

Please refer to the terms and conditions page for full information on returns.

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My order hasn't arrived, what should I do?

When your parcel is dispatched you will receive a full tracking number for the Royal Mail or Evri depending on your chosen method of delivery. With your tracking number you should be able to track your parcels progress.

 

 Please inform me of any late parcels, you can email me info@lhkeepsakes.co.uk

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Where can I find all of your policies?

Every policy can be found on the footer menu of the website